Family Grand Supreme
- 1 King-size bed
Hotel · Madrid · Community of Madrid
Palacio De Los Duques, A Gran Melia Hotel - The Leading Hotels Of The World
A 5-star Madrid palace hotel near the opera, with rooftop pool, Red Level lounge, and spacious rooms. Read our honest review.
- Historic palace setting in central Madrid
- Rooftop infinity pool and sun terrace
- Red Level lounge with personalized service
9.1
Perfect
1939 reviews
Booking.com 9.1 · 1939 reviews
About
Palacio De Los Duques, A Gran Melia Hotel - The Leading Hotels Of The World
Palacio De Los Duques is a 5-star hotel set in a renovated historic palace in Madrid's Opera district. The property offers a mix of classic architecture and modern comforts, with rooms featuring city views.
Guests have access to a rooftop infinity pool, a spa centre with steam room and jacuzzi, and the Red Level lounge for exclusive personalized service. The hotel also provides valet parking, an electric vehicle charging station, and a paid airport shuttle.
- No smoking on site
- Free Wi-Fi in public areas
- Parking
- Safe deposit box
- 24-hour reception
- VIP check-in/ -out
In brief
What works, what to weigh
+
Strengths
3 reasons to book- Prime central location — Right by the opera and theater district, with Plaza Mayor and shops within walking distance.
- Spacious, well-appointed rooms — Guests repeatedly mention large, clean rooms with wooden floors and comfortable furnishings.
- Rooftop pool and Red Level lounge — The infinity pool, sun terrace, and exclusive Red Level lounge with personalized service are standout features.
–
Worth weighing
3 to weigh- Inconsistent maintenance — Some guests report aging furniture and bedding, suggesting the property may show wear in places.
- Mixed dining experience — While breakfast is often praised, the overall dining rating is lower than other categories.
- Price versus service concerns — Some guests feel the service and value don't fully match the 5-star price point.
01 — Rooms
Rooms & rates
High season: summer dates usually book out a few weeks ahead.
Deluxe Connecting Room
- 1 King-size bed
Premier Connecting Room
- 1 King-size bed
Supreme Red Level Connecting Room
- 1 King-size bed
Family Connecting Room
- 1 King-size bed
- Coffee machine
- Heating
- Bathtub
- Air conditioning
Junior Suite Red Level Connecting Room
- 1 King-size bed
- Shower
- Coffee machine
- Heating
- Bathtub
Supreme Double or Twin Room
- 1 King-size bed
- Shower
- Coffee machine
- Heating
- Bathtub
Master Suite Red Level
- 1 King-size bed
- Shower
- Coffee machine
- Heating
- Bathtub
Deluxe Room
- 1 King-size bed
- Shower
- Coffee machine
- Heating
- Bathtub
Premier Room
- 1 King-size bed
- Shower
- Coffee machine
- Heating
- Bathtub
Two Bedroom Suite Red Level
- 1 King-size bed and 1 Sofa bed
- Shower
- Coffee machine
- Heating
- Bathtub
Supreme Family Room
- 1 King-size bed and 1 Sofa bed
- Shower
- Coffee machine
- Heating
- Bathtub
One-Bedroom Suite Red Level
- 1 King-size bed
- Shower
- Coffee machine
- Heating
- Bathtub
Junior Suite Red Level
- 1 King-size bed
- Shower
- Coffee machine
- Heating
- Bathtub
Supreme Room Red Level
- 1 King-size bed
- Shower
- Coffee machine
- Heating
- Bathtub
Three Bedroom Suite Red Level
- 1 King-size bed and 1 Sofa bed
- Shower
- Coffee machine
- Heating
- Bathtub
Junior Suite Terrace Red Level
- 1 King-size bed
- Shower
- Coffee machine
- Heating
- Bathtub
The Royal Suite Red Level
- 1 King-size bed
- Shower
- Coffee machine
- Bathtub
- Balcony
Velazquez Penthouse Suite Red Level
- 1 King-size bed and 1 Sofa bed
- Shower
- Coffee machine
- Bathtub
- Balcony
Margarita Presidential Suite Red Level
- 1 King-size bed
- Shower
- Coffee machine
- Bathtub
- Balcony
02 — Amenities
Services & amenities
Everything included at this stay — the facilities and essentials, at a glance.
General
- No smoking on site
- Free Wi-Fi in public areas
- Parking
- Safe deposit box
- 24-hour reception
- VIP check-in/ -out
- Express check-in/ -out
- Pets allowed
- Rooms/ Facilities for disabled
- Wheelchair access
- 24-hour security
- Luggage storage
- Locker room
- Allergy-free rooms
- Lift
- Currency exchange
- Coffee shop
- Smoke detectors
- Electric vehicle charging station
- Fire extinguishers
- Key card access
- Key access
Transportation
- Paid airport shuttle
- Valet parking
- Car hire
Services
- Room service
- Housekeeping
- Laundry
- Tours/Ticket assistance
- Grocery shopping service
- Welcome drink
Room Amenities
- Air conditioning
- Heating
- Mini-bar
- Soundproofed rooms
- Sitting area
- Patio
- Tea and coffee facilities
- Dining table
- Ironing facilities
- Rollaway beds
- Bathtub
- Free toiletries
- Bathroom telephone
- Sink
- Electric kettle
Dining
- In-room breakfast
- Restaurant
- Bar/ Lounge area
- Packed lunches
- Special diet menus
Pool & Wellness
- Infinity pool
- Rooftop pool
- Beach umbrellas
- Sun loungers
- Live entertainment
- Sun terrace
- Garden area
- Spa centre
- Spa lounge
- Steam room
- Jacuzzi
- Massage
- Open-air bath
- Public Bath
Entertainment
- Flat-screen TV
- Direct dial telephone
- CD player
- AM/FM alarm clock
Business
- Meeting/ Banquet facilities
- Fax/Photocopying
Family
- Cots
- Babysitting/Child services
- Playpen
- Board games
Accessibility
- Carpeted floor
- Bathroom for disabled
Photos
Gallery
03 — Reviews
What guests say
Recent verified reviews from guests who stayed here.
Guest-rated 9.1/10 from 1,939 reviews
Booking.com · 9.1 · 1939 reviews
9.1Verified guest“We stayed last weekend and the service was excellent. The staff were very accommodating, especially the concierge who arranged last-minute dinner reservations on Christmas Eve.”
9.1Verified guest“A truly exceptional, trendy boutique hotel with generously sized rooms. The breakfast was rich, featuring local delicacies, cheeses, and soft drinks, and the staff were well-trained. Overall service was excellent, and the rooftop bar and pool were a highlight.”
9.1Verified guest“The room was enormous and spotless, the staff were very friendly, and the location was convenient.”
9.1Verified guest“Good location, and the staff were friendly.”
9.1Verified guest“A charming hotel in a beautifully renovated historic building, with spacious rooms, wooden floors, and pleasant staff. The location is superb, right next to the opera and theater district, and within walking distance of shops and Plaza Mayor.”
9.1Verified guest“This feels like a run-down old hotel with unhappy staff. It may have been nice once, but maintenance is lacking, and some furniture such as the bed and sheets are old and uncomfortable.”
04 — Location
Getting around Madrid
The property sits in Madrid.
Around the hotel: The hotel sits in the Opera district, steps from the Royal Theatre and a short walk to Plaza Mayor and the Royal Palace.
Food and drink: Calle Ponzano, known for its tapas bars, is 2.6 km away. Within the hotel, the rooftop bar and restaurant offer convenient options.
Cuesta Santo Domingo, 5 Y 7, Madrid, Community of Madrid, 28013, Spain
05 — Good to know
Policies & conditions
Hotel details are shown for reference. Final rate terms are confirmed on the partner’s site at booking.
- Check-in
- From 15:00-23:59
- Check-out
- By 12:00
- Cancellation
- Free cancellation on many rates — terms on booking page
- Payment
- Pay-at-hotel available on many rates; final terms at booking
- Pets
- Allowed
- Property
- 200 rooms
06 — Questions
Frequently asked
What are the check-in and check-out times?
Check-in is from 15:00 to 23:59, and check-out is by 12:00.
Is parking available at the hotel?
Yes, parking is available, and valet parking is offered. There is also an electric vehicle charging station.
Are pets allowed?
Yes, pets are allowed, and pet amenities are available.
Does the hotel offer airport transfers?
Yes, a paid airport shuttle is available.
Is there a spa or pool?
The hotel has a spa centre with a steam room, jacuzzi, and massage services, plus an infinity rooftop pool and sun terrace.
Are there family-friendly facilities?
Yes, the hotel offers cots, babysitting/child services, a playpen, board games, and family connecting rooms.
The bottom line
A grand, historic stay with excellent positioning and spacious rooms, though you may notice some wear and a few service inconsistencies.
9.1Overall rating: 9.1/10 from 1,939 reviews
Ready to book Palacio De Los Duques, A Gran Melia Hotel - The Leading Hotels Of The World?
Tap through and we’ll open our booking partner’s site, with live prices and availability for your exact dates.
No payment on this site — you complete the booking on our partner’s site.